Privacy, consent and unsubscribe

Last updated 2026-10-18

What we collect

• Your email address
• Your clinic type (physio, chiro, dental, massage, optometry or other)
• Where you signed up (the page, and any campaign tags in the link)
• The IP address and browser type you signed up and confirmed from, and when

We do not collect patient information and you should never send us any. We use these only to send you Front Desk Brief, to see which clinic types read it so we can pick useful tools, and to prove you consented. This website has no analytics, ad pixels or third-party scripts, and our emails don't track opens or clicks.

How consent is recorded

We only email you if you tick the consent box (it is never pre-ticked) and then click the link in our confirmation email. For each signup we keep a consent record with:

• the date and time you signed up, and when you confirmed
• the page and campaign you signed up from
• your clinic type
• the IP address and browser type the form was sent from, and the IP address you confirmed from
• the form version, which tells us the exact consent wording you agreed to

This record is our proof of consent under Canada's Anti-Spam Legislation (CASL). The current wording is:

Yes, I want to receive the Front Desk Brief email newsletter (practical AI tools for clinic admin, up to two emails a week, which may include occasional related offers) from James at Front Desk Brief. I can unsubscribe at any time using the link in every email or by contacting james@bucket3.ai.

Who sends the emails

James at Front Desk Brief
Contact: james@bucket3.ai

Where your details are stored

Your email address and consent record are stored with Resend, the service that sends our emails. Resend is based in the United States, so your details may be accessed there under US law.

How to unsubscribe

Every email has a one-click unsubscribe link at the bottom, and supports your email app's built-in unsubscribe button. You can also email james@bucket3.ai with "unsubscribe". We act on it within 10 business days, as CASL requires, and usually much sooner.

How long we keep it

We keep the consent record for as long as you're subscribed and for three years after you unsubscribe, so we can show consent was given and withdrawn. Ask us and we'll delete your details sooner, keeping only what we need to make sure we never email you again.

Your rights

You can ask what we hold about you, ask us to correct it, or ask us to delete it, under PIPEDA. Email james@bucket3.ai. If you're not happy with our answer, you can complain to the Office of the Privacy Commissioner of Canada.